Neil Greathead

I am a Chief Customer Officer with over two decades of international experience in post-sales delivery and leadership within global enterprise software companies. I provide strategic and operational leadership across all post-sales functions, including Customer Success, Professional Services, Technical Support, and Training.

I build high-performing teams equipping them with the tools and processes to deliver exceptional client and business value. My primary focus is on enhancing customer loyalty and satisfaction, reducing churn, driving both top-line and bottom-line growth.

In my previous roles, I held the position of Chief Customer Officer building and leading teams across EMEA, North America, and Asia Pacific. I am known for my approachable demeanor and innovative strategies that enhance customer experiences, align operations with market demands and deliver business value. For the last 10 years I have worked with private equity firms and their portfolio companies to maximize early value and implement strategies for ongoing success.